Service Support

Service charges

We seek to support our customers and be as responsive as possible to their needs.

To provide transparency regarding our charges for service callouts, we have set them out below (all prices exclude GST):

• Non-urgent callouts that can be attended during work hours (Monday-Friday, 8am-4:30pm) – time on site + mileage and travel time (minimum $20)
• Urgent callouts requiring out of hours attendance or us to pull a technician to attend urgently – $100 callout charge + time on site + mileage and travel time (minimum $20)

Our hourly rate for service callouts is $105 per hour ($52.50 per half hour). Charged in half hour increments with a minimum ‘time on site’ charge of half an hour.

Our vehicle charges are $1.22 per km, travel time is charged at the hourly rate. Mileage and travel for callouts during work hours are charged from our premises at 129 Pascoe Street, Nelson. Mileage and travel time for out of hours callouts are charged from the time our technicians start travelling in relation to the callout (whether from their house, our premises, or elsewhere).

All components, consumables, other materials or costs incurred through third parties providers will be charged in addition.

If the callout is due to an issue that is covered by warranty, whether it be product or workmanship, part or all of the callout charges may be waived at Current Generation’s sole discretion.